WebPT

WebPT is a well-priced comprehensive solution for physical therapy clinics of small-to-midsize. It could use more support for occupational/speech therapy combined clinics and may not be ideal for large businesses that can afford more directly catered solutions. However, it is a stable and multipurpose platform with a great deal of options for PT/OT/ST clinics nonetheless. It allows you and your staff to completely manage the entire patient process digitally and with a great deal of connectivity between different phases of the patient process. This avoids the inefficiencies of relying on paper documentation and communication issues and saves time with the automation available for scheduling and patient outreach.

I have been using WebPT for over 4 years now and would recommend to anyone looking for a great EMR. It didn't take long to learn the system and was super user-friendly. To be able to go to one place for locating the notes on the patients, chart records, attachments etc., is a bonus. It makes things run more efficiently. Also, the ability to communicate with third party platforms for the initial paperwork, home exercise program and FOTO is great too.

Well suited: outpatient private clinics where PTs; sports environments.
Less well suited: seems like a large hospital setting might have a more difficult time with the operations.
Practices with multiple disciplines in it--are PTs and SLPs and OTs all able to document as they need?

WebPT is very well suited for companies that have frequent interns since it is so easy to use. It is very easy to use in the outpatient orthopedic setting, I do not know if there are any drawbacks to inpatient or neuro settings.

If you have multiple clinic locations, expect issues switching between clinics

What PT is easy to use in my car with my iPad. However, when I try to use my cell phone, it’s hard to sign in because the whole page does not fit on the cell phone.

WebPT contains all the aspects for my clinic to enroll, schedule, document and bill clients for speech therapy.

WebPT is well suited for providers with smaller practices, and for patients who have simple cases. The note templates are very easy to follow, but the eDocs can be slightly unorganized if a patient has multiple documents that need to be scanned into their account. The batch print function is great for sending large files to a worker's compensation payer, but it can be glitchy at times. The practices I work with who use WebPT have little to no issues with the software, and working in the billing department, I typically don't encounter many issues either and find that I can complete my job duties easily.

I think WebPT is a great program for physical therapy offices. But, I do think they should work on a more intuitive EMR. Some small items that made it easier to input patients were removed from the site. Billing should really work on their customer service and patient interactions. Otherwise, the scheduling is easy to use.
But somethings are really a nice option- REACH is super beneficial. We love the idea of the online intake forms- however, this function has its own bugs and does not send to returning IEs only new IEs. When speaking to customer service- they want patient ID numbers to check into accounts- we wish they would take the time to realize it is affecting ALL returning patient IE's and that in itself should be enough to research. When the online intake forms send- they are a great option for our patients. The billing website is easy to use and the information available is helpful from an admin standpoint.
It would be nice to have a chat function between staff members- almost like an instant message system. This would allow us to communicate to our staff in a quick way- but also helpful for us that have multiple offices.

Suited well for outpt PT practices dealing with volume and variety of diagnosis. The system is easy for front desk, staff to utilize an input information quickly and efficiently as well as enable to the therapist to multitask and have multiple windows open at the same time for Acutate documentation.

I am a 15 year user of WebPT including their patient intake, scheduling, EMR, HEP, clinical outcomes, and patient engagement modules. Until recently I was a proud and loyal WebPT consumer. However, my team experienced an extremely high volume of recurrent technical issues during all of 2022 and continued into 2023. We promptly brought these to the attention of WebPT's support team and were frankly not impressed with their communication, technical solutions, or promptness in resolving the issues. When we experienced a clear pattern of the same support issues occurring across multiple different patient accounts we emailed, called, and took Zoom meetings with out "Success Manager". When WebPT still did not address our concerns I took a live in person meeting with a WebPT "Member Success Manager" at the American Physical Therapy Association Combined Sections Meeting to in San Diego to again voice my strong concerns about the poor functionality of the software, related poor support, and negative impact on my clinic finances and morale. Per their request I emailed to re-iterate the same information to the "Success Leader". The subsequent Zoom meeting with the WebPT management was simply the most disappointing experience I have experienced with any vendor in 23 years of clinical practice, 20 years of clinic leadership, and 13 years of private practice. I next attempted to contact Ashley Glover, CEO of WebPT who I met at the Combined Sections Meeting. When I did not receive any communication I felt it was reasonable to reach out to my personal and professional friend Heidi Janega the founder of WebPT and was told Mrs. Golver would be in touch. I have yet to hear from her. During the meetings I described I was told my complaints were not valid and that the support issues were fixed. If the same issue occurs across numerous patient accounts is absolutely not fixed. Rather it is a recurring pattern that negatively impacts patient care, business efficiency, and the work/life balance of our team. It was also clear they had not reviewed the information they mandated I provide prior to the meeting or their own notes on the numerous support issues. I was also told WebPT is not the same company as before and that we may not be a good fit for them. Well, we may finally have a point we agree on. WebPT may now feel they are too big to fail but I can tell you they may be big enough to fail your clinic.

WebPT is well suited for day-to-day physical therapy documentation, scheduling, and insurance billing. The learning curve for operating the billing software is fairly steep, requiring a fair amount of training, even for experienced staff.

Thus far WebPT has been well suited for all of my PT, OT, ST clients with no complications. Recently one of my clients added on an ABA provider to her practice. These are often joint therapeutic modalities provided to a patient at separate practices, but more and more they are collaborating under one practice, so offering greater capacity to include this modality as functional user in WebPT would be great.

Customization is key. Literally. The ability to customize the schedule, the ability to write notes without signatures, the ability to create individual cases within a chart. Those are all things I can say beyond a shadow of a doubt that I appreciated greatly in WebPT. I would say that increased reporting options would be nice. We were limited to only a handful of prebuilt reports in WebPT, where as other EMRs offer custom report options for users to build and work off of.

WebPT is very well suited for EMR and Billing functions. It may not be suited for all specialty practices, as it was specifically designed for Physical Therapists.

See previous answers. Great for heathcare providers, and seeing a full layout of the day. Probably not ideal for meetings and personal calendars due to the setup and backend If you wanted to setup specific times or locations there are not enough features to do that.

In our physical therapy clinic this is a great and easy software to use. We only have PT in our clinic so I cannot say how well it is for other services; however, I can see this working well for any type of therapy provider. We use TheraBill for our billing and sometimes the transfer of information from WebPT to TheraBill can be frustrating due to programming from one software to another. Things have to be triple checked due to this.

Great for clinics with a wide variety of specialties, easily customizable for documentation. Reach is great for keeping track of patient satisfaction and keeping in touch with patients while they are active and long after they are discharged. WebPT gets difficult to manage when there are 10 or more providers because managing their schedules becomes more difficult.

WebPT is has been very useful and complememtary to our needs and values. We use WebPT for scheduleing, reporting, documentation, HEP, outreach, and Payment Processing. We have had very good outcomes with all aspects of the software and would highly reccomend to any of our collegues. As a patient client care coordinator specifically the most beneficial aspect to WebPT I have found is the cusomization of the schedule to best suite all our scheduling needs as well as reporting for productivity, authorization tracking, and missed notes.

WebPT is best suited for the physical and occupational therapy industry - it works great for staying on top of the complex medical landscape involving regulatory, legal, and third party billing compliance. They have an easy to use system for MIPS and are on top of the latest trends in the industry. I think that WebPT is still appropriate for a clinic our size (40 employees) but much bigger across many more locations would be challenging without some additional improvements within WebPT, including scheduling at multiple locations, fail safe ways to make sure notes/charges aren't done at the wrong facility, multiple location administrative simplicity.

WebPT is great for practices with multiple therapists. It's really helpful to have a cloud-based calendar that all employees can access. If you are practicing with only one therapist, it may not be necessary to use WebPT.

Of all of the PT software suites that I've used, WebPT is the best platform. I especially like how the HEP is integrated into the documentation and it allows for chatting back and forth between patients and therapists. It is easy for me to track my patients' progress and update their care plans. There are several glaring glitches that need to be addressed. The company has assured me of an upcoming "update" that has been used as a dangling carrot for several years. In the meantime, there have been several changes that have been made to satisfy the company's quest to improve "DEI". In my opinion, these "DEI" updates have come at the sacrifice of quality patient care as there is a clear neglect for appropriate therapeutic intervention in the way these changes have been executed.

For a solo independent practice like mine WebPT offers the basic features needed at a reasonable price and allows me to choose additional services as I need or can afford them. Many systems provide too much in the initial package making it too expensive. I like how I can create my own system that works for me. For example I do not use the available insurance checking as I only bill Medicare and Medicare products and Medicaid. All other is private pay.

See first section.

Cost effective, easy to use, easy to explain